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Austins Big and Tall Men's Clothing is dedicated to giving our Internet customers the same exceptional service we provide our in-store customers. 

We are happy to accept returns within 30 days of the purchase date. Austins will pay the return shipping for any mistakes we make. If an item needs to be returned that is shipped as ordered, return shipping charges are the customer's responsibility. Underwear may not be returned. 

For fastest return service please include your order number, your receipt or a copy, and any tags from the item to the store where your items were shipped from, or return to our Virginia service center at 2465 Centreville Rd. #J17-749, Herndon, VA  20170. 

A $10 per item restocking fee will be assessed when processing returns/refunds.

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